Terms of Service

1. Company Information
   These Terms of Service (hereinafter referred to as the “Terms”) apply to your use of the Deskorae website and to all purchases, orders, and interactions conducted through our platform.

Brand Name: Deskorae

Registered Address: Caernarfon Rd, Bangor LL57 4SU, United Kingdom

Email: minimalist@deskorae.com

Phone: +44 345 677 9234

2. Applicability of Terms
   By accessing our website or placing an order, you agree to be legally bound by these Terms. These Terms constitute a binding agreement between Deskorae and the customer.
3. Order Acceptance and Processing
   Placing an order constitutes an offer to purchase. All orders are subject to standard internal review and quality preparation processes prior to shipment. A contract is formed—and your order deemed accepted—only when you receive an automated shipping confirmation email containing tracking information.
4. Shipping and Delivery

Carrier Services: Deskorae partners with reputable international and domestic couriers, such as DHL, FedEx, and UPS Priority, to ensure secure delivery within the UK and Europe.

Delivery Timeframe: The estimated total delivery time (including processing and transit) is typically 5–12 business days, depending on the destination and seasonal customs processing.

Order Tracking: Customers will automatically receive email notifications containing tracking numbers at key stages, including dispatch, transit updates, and local delivery progress.

Delivery Guarantee: Should your package exceed the estimated delivery time or be lost in transit, Deskorae will prioritize resolving the issue. We will actively coordinate with the carrier to track the package and, if necessary, arrange for an expedited replacement or a full refund to ensure your satisfaction.

5. Risk and Liability During Transit
   Deskorae assumes full responsibility for goods during transit. The risk of loss or damage to the products transfers to you only after the goods have been successfully delivered to the address provided at checkout and receipt has been confirmed.
6. Statutory Right of Cancellation and Withdrawal (Returns)
   In accordance with the UK Consumer Contracts Regulations and the EU Consumer Rights Directive:

Customers located in the UK and the European Economic Area (EEA) have the right to cancel their purchase and request a return within 14 days, starting from the day after receipt of the goods.

To exercise this right, please contact our support team via email within the 14-day period. Returned items must be in their original, unused condition and retain their original packaging.

7. Damaged, Defective, or Incorrect Items
   We take pride in the quality of our products. If the items you receive are damaged, defective, or incorrect:

Please notify us via email within 30 days of receipt, providing your order number and photos of the issue as proof.

Upon review, Deskorae will provide an appropriate solution, such as a free replacement or a full refund. Depending on the circumstances, we may waive the requirement for you to return the damaged item to minimize inconvenience.

8. Refunds
   All approved refunds will be automatically issued to the original payment method used at checkout (e.g., via Stripe). Refund processing typically takes 3–5 business days, though the exact timeframe depends on your financial institution’s policies.
9. Customer Communication
   To ensure efficient processing, all customer service and support inquiries must be submitted via our dedicated email address: minimalist@deskorae.com. Please include your order number in the email subject line so our team can assist you promptly.
10. Limitation of Liability
    Deskorae strives to prevent operational disruptions. However, we are not liable for delivery delays caused by events beyond our reasonable control (such as severe weather, labor disputes, or standard customs clearance procedures). Nothing in these terms limits, excludes, or attempts to modify your statutory consumer protection rights under applicable UK law.
11. Governing Law and Jurisdiction
    These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by mandatory consumer laws in your place of residence.