- What payment methods do you accept?
We accept a variety of secure payment methods to ensure a safe shopping experience:
Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
Mobile Wallets: Apple Pay and Google Pay.
All payments are securely processed at checkout via Stripe using industry-standard encryption technology. Deskorae does not store or access your full payment card details.
- Where do you ship to?
Deskorae is pleased to serve customers across the UK and Europe. All orders are shipped and delivered via reputable and reliable international carriers such as DHL, FedEx, and UPS Priority. - How long does delivery take?
The estimated total delivery time (including order processing and shipping) is typically 5 to 12 business days, depending on your destination and local customs clearance procedures. - What happens if my order is delayed or lost in transit?
Your satisfaction is our top priority. If your order exceeds the estimated delivery time, please contact our support team. We will immediately investigate the status with the carrier on your behalf. If the package is confirmed lost or significantly delayed, we will promptly arrange a free replacement or a full refund—we are committed to ensuring your interests are protected. - Will I receive tracking information?
Yes, absolutely. Once your order has been processed and shipped, an automated shipping confirmation email containing your tracking number and a tracking link will be sent to the email address provided at checkout. - What is your return policy?
In accordance with UK and European consumer protection regulations, customers located in the UK and the European Economic Area (EEA) are entitled to a 14-day “no-questions-asked” return period (the “right of withdrawal”), starting the day after you receive your order. During this period, you may email our support team to request an order cancellation and return. Returned items must be unused and in their original packaging. - What happens if the item I receive is damaged, defective, or incorrect?
- If the product you receive is damaged or does not match the description, please contact our customer support team via email within 30 days of delivery, providing your order number and photographic evidence of the issue. We will promptly investigate and offer an appropriate solution, such as a free replacement or a full refund. In many cases, to save you the hassle, we may waive the requirement to return the damaged item.
- Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us via email as soon as possible. We will happily make changes or cancel the order if it has not yet entered the shipping process. Once the order has been prepared and handed over to the courier, modifications may no longer be possible; however, you can still return the item after receiving it in accordance with our “14-Day Return Policy.” - Do you provide order confirmation details?
Yes. Immediately after placing an order, you will receive an automated confirmation email containing the order details and a summary. This email serves as your proof of purchase. - How can I contact the Deskorae customer support team?
We are here to help. You can contact our professional support team through the following official channels:
Phone: +44 345 677 9234
Email: minimalist@deskorae.com