- Company Information
This payment security policy applies to all financial transactions, payments, and checkout operations conducted via the Deskorae website.
Brand Name: Deskorae
Registered Address: Caernarfon Rd, Bangor LL57 4SU, United Kingdom
Email: minimalist@deskorae.com
Phone: +44 345 677 9234
- Secure Payment Processing and PCI Compliance
To ensure the highest level of security for our customers, all payment transactions on Deskorae are securely processed via Stripe, a leading global payment infrastructure provider.
Encryption: The transmission of sensitive payment data is protected using advanced Transport Layer Security (TLS) / Secure Sockets Layer (SSL) encryption technology.
PCI-DSS Compliance: Stripe is certified as PCI-DSS (Payment Card Industry Data Security Standard) Level 1, the highest level of security certification in the financial services industry.
Account Requirements: Customers can securely check out as guests; you do not need to create any external or third-party accounts to complete your payment.
- Supported Payment Methods
We accept a variety of globally recognized and trusted payment methods at checkout:
Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
Digital Wallets: Apple Pay and Google Pay.
All payments are authorized and securely processed immediately upon order placement.
- Billing Descriptor
When viewing your bank or credit card statement, charges from our website will typically appear as “Deskorae” (or a standard variation such as “Deskorae.com”). We recommend keeping your order confirmation email for your records. - Fraud Prevention and Transaction Monitoring
To ensure a secure shopping environment for all legitimate buyers, Deskorae utilizes Stripe’s advanced machine learning tools (including Stripe Radar) to monitor transactions and identify unauthorized or suspicious activity.
In rare instances where a transaction triggers a high-risk alert (e.g., a mismatch between the billing country and the shipping country), we may implement additional verification measures (such as 3D Secure/3DS) or contact you directly via email to verify transaction details before shipping.
6. Data Retention and Privacy Boundaries
Your payment card privacy is fully protected:
Deskorae does not store, process, or access your full credit/debit card number or CVV code on company servers. All financial data is stored in an encrypted format within Stripe’s secure database (Vault).
All related personal interaction data is managed in strict accordance with the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018; please refer to our comprehensive Privacy Policy for further details.
- Customer Support and Issue Resolution
Please contact our support team if you have any questions regarding unauthorized charges, payment failures, or general billing issues.
Email: minimalist@deskorae.com
Response Time: We review and respond to all billing-related inquiries within 24 to 48 hours.
Phone: +44 345 677 9234
Address: Caernarfon Rd, Bangor LL57 4SU, United Kingdom