- General Information
This shipping policy applies to all orders placed via the Deskorae website. We are committed to delivering products to you safely, transparently, and efficiently.
Brand: Deskorae
Address: Caernarfon Rd, Bangor LL57 4SU, United Kingdom
Phone: +44 345 677 9234
Email: minimalist@deskorae.com
- Shipping Origin and Order Processing
Shipping Origin: All orders undergo quality checks and secure packaging before being shipped directly from our logistics center in the UK.
Order Processing Time: Orders are typically processed and prepared for shipment within 1–3 business days of purchase confirmation (excluding weekends and UK public holidays).
- Shipping Coverage and Carriers
Deskorae ships to locations across the UK and parts of Europe. To ensure reliable delivery, we partner exclusively with reputable international logistics providers, including DHL, FedEx, and UPS Priority services. - Estimated Delivery Time
Estimated transit times after the order has shipped are as follows:
UK (Domestic): 1-3 business days.
European Destinations: 5-12 business days.
Please note: The total estimated time from order placement to delivery is generally 5–12 business days. These estimates are based on normal operating conditions and standard regional courier service levels.
- Order Tracking and Communication
Full tracking is provided for every order. Once shipped, an automated notification containing the tracking number and a direct tracking link will be sent to the email address provided at checkout. You will receive automated updates at key stages of the delivery process. - Delivery Delays or Lost Packages
Deskorae assumes full responsibility for your order until it is safely delivered. If delivery exceeds the estimated timeframe due to exceptional circumstances:
Please email minimalist@deskorae.com with your order number.
Our customer service team will immediately coordinate with the carrier to expedite delivery.
If a package is confirmed lost in transit or experiences a severe and unreasonable delay, we will promptly arrange a free replacement or issue a full refund to your original payment method.
7. Delivery Terms and Accuracy of Customer Information
Orders will be delivered to the exact shipping address provided by the customer at checkout. It is the customer’s responsibility to ensure that all delivery information provided at the time of purchase (including postcode, house/building number, and telephone number) is accurate and complete. Deskorae is not liable for non-delivery resulting from incorrect information provided by the buyer.
- Failed Deliveries and Unclaimed Parcels
If the carrier is unable to complete delivery due to the recipient’s absence or incomplete address details, the parcel may be held at a local carrier depot or pickup point for collection. The carrier will provide instructions via email or SMS. Parcels that remain unclaimed and are automatically returned to the sender will be processed in accordance with our Returns and Refunds Policy. - Customs, Duties, and Taxes
No additional taxes or duties apply to shipments within the UK. For shipments to European destinations outside the UK, any applicable local customs clearance procedures, import duties, or local taxes are determined by the destination country and are the responsibility of the customer (unless otherwise stated at checkout). - Contact Information
For delivery updates, inquiries, or assistance regarding delivery, please contact us via the following channels:
Phone: +44 345 677 9234
Email: minimalist@deskorae.com