- General Information
Deskorae is confident in the quality of its products and is committed to ensuring your complete satisfaction. This refund policy applies to all purchases and orders made through our website.
Brand Name: Deskorae
Registered Address: Caernarfon Rd, Bangor LL57 4SU, United Kingdom
Email: minimalist@deskorae.com
Phone: +44 345 677 9234
- Statutory Right of Withdrawal (14-Day Money-Back Guarantee)
In accordance with the UK Consumer Contracts Regulations and the EU Consumer Rights Directive, customers located in the UK and the European Economic Area (EEA) have the statutory right to cancel their purchase without providing a reason:
Cooling-off Period: You have 14 days to initiate a return request, starting from the day you (or a third party designated by you) physically receive the goods.
Condition of Goods: To qualify for a full refund, returned items must be unused, unaltered, and in their original condition and packaging.
- Return Process and Address
To exercise your statutory right of return, please contact our support team at minimalist@deskorae.com within the 14-day period, providing your order number. Once your return request is approved, please ship the item to our official return address:
Caernarfon Rd, Bangor LL57 4SU, United Kingdom
Note: Unless the item is proven to be defective, the customer is responsible for the direct shipping costs associated with returning the item to our UK warehouse. We recommend using a trackable shipping service.
- Damaged, Defective, or Incorrect Items
If the product received is damaged, defective, or does not match the order details:
Please notify us via email within 30 days of receipt, attaching photos of the damage or defect as proof.
Upon verification, Deskorae will provide a free replacement or a full refund (including the standard shipping costs originally paid).
In many cases, if photographic evidence is sufficient, we will waive the requirement to return the item to avoid inconvenience to you.
5. Delivery Guarantee and Refunds for Non-Receipt
All shipments are fully insured. If your order is confirmed lost in transit or experiences a severe delay exceeding our maximum estimated delivery timeframe (5–12 business days), Deskorae will automatically issue a full refund or immediately arrange a priority replacement to ensure you incur no loss.
- Refund Process
Once our warehouse receives and inspects your returned item (or a resolution based on photo/video evidence has been confirmed), we will send you a confirmation email.
Approved refunds will be processed immediately and automatically credited back to the original payment method used at checkout (Visa, Mastercard, American Express, Apple Pay, or Google Pay via Stripe).
Although we initiate the refund immediately, the actual time it takes for funds to appear in your account may range from 3 to 5 business days, depending on your financial institution or card issuer.
- Order Modifications and Cancellations
If you need to modify or cancel your order before it ships, please contact us via email immediately. If the order has not yet entered the shipping process, we will cancel it and issue an immediate refund. If the order has already been handed over to the carrier, you may return the item after receipt in accordance with our 14-day statutory return policy. - Contact Us
For refund requests, assistance with return tracking, or inquiries regarding consumer rights, please contact our professional team:
Phone: +44 345 677 9234
Email: minimalist@deskorae.com